Refund policy

RETURN AND REFUND POLICY

Klever is operated by Alba Media Group. For return requests or questions about your order, email albamediagroup@protonmail.com.

30-day returns

You may request a change-of-mind return within 30 days after your order is delivered.

For these voluntary returns, items must be unused, clean, and in their original condition, with any included accessories and original packaging where reasonably available. Please provide your order number or another proof of purchase.

These conditions do not restrict any inspection, cancellation, warranty, or other rights you have under applicable consumer law.

How to request a return

Email albamediagroup@protonmail.com with your order number, the item you would like to return, and the reason for your request.

We will provide return instructions and the appropriate return address. Please contact us before sending anything back so your return reaches the correct location. Our published business address is not a designated return address.

Prior approval is not a condition for exercising a statutory cancellation right.

Return shipping and fees

For change-of-mind returns, you are responsible for return postage. We do not charge a restocking fee.

We recommend keeping proof of postage and using a tracked service where available.

Original delivery charges are not refunded for voluntary change-of-mind returns unless applicable law requires otherwise.

Damaged, defective, or incorrect items

If your item arrives damaged, is defective, or is different from what you ordered, contact us as soon as reasonably possible. Include your order number and a description of the issue. Photos can help us assess the problem.

We will arrange an appropriate remedy, such as a replacement, repair, or refund, consistent with your applicable consumer rights. Klever will cover any necessary return shipping for these issues.

In some cases, we may resolve the issue without requiring a return. Please wait for instructions before disposing of the item.

The 30-day change-of-mind return window does not limit your legal rights concerning defective or nonconforming goods.

Refunds

We will notify you after reviewing your return or resolving your claim.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may require additional time to post the refund.

If a refund has not appeared after that time, contact albamediagroup@protonmail.com.

Exchanges

If you would like a different color or style, contact us before returning your item. Exchange options depend on availability. We may arrange a return and refund so you can place a new order.

Order cancellations

If you would like to cancel an order, email us promptly. We will try to stop processing or shipment, but cannot guarantee cancellation once fulfillment has begun.

This does not limit any cancellation rights you have under applicable law.

Statutory withdrawal rights

Where applicable consumer law provides a cooling-off period, you may exercise that right independently of our voluntary return policy.

For customers entitled to the European Union’s statutory withdrawal right, you may notify us of your decision to withdraw within 14 days after delivery, without giving a reason, and send the goods back within 14 days after notifying us. Contact us by email with a clear statement of your decision and your order details.

For eligible withdrawals, we will refund the item price and the cost of our least expensive standard delivery option within 14 days after receiving your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. You pay the direct return postage for change-of-mind withdrawals. Any deduction for diminished value will be made only as permitted by law.

Your consumer rights

Nothing in this policy excludes or limits mandatory consumer protections, legal warranties, or remedies available to you.